Frequently asked questions
Quick answers about pricing, setup and how Roster works. Something missing? Start free and ask us in the app, or see full pricing.
How much does Roster cost?
One subscription per venue, priced by team size (USD, before sales tax): free up to 15 team members, $20/month for 16-30, $45/month for 31-100, and $90/month for 101+. Pay yearly and save 15%. Everything - scheduling, timesheets, clock-in and kiosk mode, CSV payroll export and plain-English insights - is on every plan, including the free one. Your bill only changes when your team crosses a band, not with every hire.
Is the free plan actually free?
Yes. Up to 15 team members, no credit card to sign up, no time limit, and the same features as the paid plans. It becomes a paid plan only if your team grows past 15 people, and your first paid month is a 30-day free trial.
How is Roster different from other scheduling apps?
Two main ways. Pricing: most tools charge per user, so the bill climbs with every single hire - Roster is one price per location within a team-size band, and the free plan covers up to 15 people. Scope: Roster covers what a single venue actually uses (schedules, timesheets, clock-in, time off and plain-English insights) instead of enterprise workforce-management settings.
How do I get my existing schedule and team into Roster?
Take a screenshot. The import tool reads a photo, screenshot, PDF, Excel or CSV export of your current schedule (7shifts exports included) and pulls out who works when, in which role and area. You review every shift before anything is created, and can add a mobile or email to invite anyone new. To import your team's contact details, use Invite, then Multiple, on the Team page.
Do my workers need to download an app?
No. Roster is web-based and works like an app on any phone - workers add it to their home screen from the invite link. They sign in with a link or 6-digit code by SMS or email, then see and confirm shifts, swap them, clock in and out with breaks, submit timesheets, request time off, set their availability and subscribe their phone's calendar to their shifts.
How does clock-in work?
Workers clock in from their own phone, with their location recorded where the phone allows it so you can spot punches made away from the venue (Roster flags them rather than blocking them) - or set up kiosk mode on a venue tablet so the team clocks in, takes breaks and clocks off at the till. Timesheets are created automatically from the punches, and ones that match the roster go straight to you for approval.
How do time off requests work?
Workers request time off from their phone; you approve or decline from the Requests queue, oldest first, with who else is already off those days shown on each card. Approved time off blocks the days on the schedule and frees up any shifts they held. You can cap how many people may be off on one day, per venue or per area.
How does payroll work?
Roster handles everything up to the pay run: clock-ins become timesheets, you approve them (with bulk approval and pay-period views), then export the hours to CSV or Excel for your payroll provider or bookkeeper. Salaried staff and office roles can be marked as needing no payroll so they never clog your pay run.
Can Roster handle events and functions?
Yes. The Events module plans one-off functions and events: build a staffing run sheet by role, draft or assign the shifts you need, keep a client book, track prep on a kanban board and reuse event templates. Every venue can try Events free for 30 days from the first event you create. Full write-up at roster.suppapp.com/events-module.
What can the AI actually do?
Ask Roster anything about your venue in plain English - labor vs sales, attendance, no-shows, time off, wage costs - and it answers from your own data, with follow-up questions keeping the thread. Ask it to build or change shifts and it proposes the edits for you to approve; when you assign a shift it recommends who fits best; it reads the schedule you import and writes your week's commentary. It suggests, you decide: nothing is published or changed without a manager approving it, unless you choose Always allow for that kind of action.
What do the colours on the schedule mean?
The initials chip on each person encodes their employment type - blue for full-time, violet for part-time, amber for casual, grey when it has not been set yet - with a key shown under the schedule. The coloured dot on a shift is the role colour you chose when setting up your roles. Time off is rose: solid for approved leave, a dashed rose outline for a request you have not decided yet, dashed grey for unavailability.
Who can see pay rates and wage costs?
That is up to the primary owner, who always sees everything. For each admin, the owner sets two toggles on their team profile: one for individual pay (rates, salaries, Est. pay) and one for venue wage costs (the schedule cost overlay, sales forecast and Labour insights) - so a supervisor can budget the roster without seeing anyone's salary. Scheduling, timesheet approval and team management keep working whatever the toggles say. Workers only ever see their own pay, and every toggle change is recorded in the Activity Log.
Can I run more than one venue?
Yes. Add a venue from the venue switcher and flick between them; managers of two or more venues also get a combined schedule across all of them. Each venue has its own team, settings and subscription, so a quiet second site on the free plan costs nothing.
Where is my data stored?
In a Sydney, Australia database with encrypted backups - there is no US region yet. Your schedule, timesheet and team data belongs to you. Questions you ask the AI are answered by Anthropic's Claude using only the data needed for that question.
Can I cancel any time?
Yes. Pay monthly or yearly, no lock-in - cancel and you keep access until the end of the billing period. If your team shrinks below a band, we move you down automatically from your next bill; if it grows past one, the next band applies from your next bill too.
What if I need help getting set up?
Importing your current schedule and inviting the team usually takes under an hour. Tap Help in the app and an assistant answers straight away, checks what actually happened in your account, and hands you to a person whenever it can't sort it out. Or email hello@suppapp.com.
Guides
Longer answers, with links straight into the app.
Turn a tablet at the venue into a shared clock-in station. Staff tap their name to start a shift, take breaks and clock off, and you choose whether they can also clock in from their own phones.
What the colours on the schedule mean - the initials chip encodes employment type (blue full-time, violet part-time, amber casual, grey when not set), the dot on a shift is the role colour you chose, and time off is rose (solid approved, dashed pending, grey unavailable).
Rostered shifts with no hours recorded are listed above the timesheet table so you can add the hours, record leave or dismiss them before payroll. The export warns you if any are still listed.
Workers ask for leave from their phone, you approve or decline it from the Requests queue, and approved leave blocks those days on the schedule and frees up any shifts they held. Requests are listed oldest first with the date each was made, and you can cap how many people may be off on the same day.
Roster has three access levels - primary owner, admin, worker - and the owner chooses per admin what pay data they see. Two toggles cover individual pay (rates, salaries, Est. pay) and venue wage costs, so a supervisor can budget without seeing anyone's salary.
Drop a screenshot, PDF, CSV or Excel export of your existing roster into the import tool and it extracts the workers, shifts, roles and areas for your review. Nothing is created or sent until you confirm - names matching your team assign directly, new names can be invited in the same step.
Each shop is its own venue, with its own team, schedule, settings and subscription. Staff who work across shops are added to each and switch with one login. Managers of two or more venues get the All venues schedule - every person once, with their shifts at every shop.