Frequently asked questions

One subscription per venue, priced by team size (USD, before sales tax): free up to 15 team members, $20/month for 16-30, $45/month for 31-100, and $90/month for 101+. The core - scheduling, timesheets, clock-in and plain-English insights - is on every plan, including the free one. Your bill only changes when your team crosses a band, not with every hire.

Yes. Up to 15 team members, no credit card to sign up, no time limit, and it includes the same core features as paid plans - insights, clock-in and timesheets included. It becomes a paid plan only if your team grows past 15 people.

Two main ways. Pricing: most tools charge per user, so the bill climbs with every single hire - Roster is one price per location within a team-size band, and the free plan covers up to 15 people. Scope: Roster covers what a single venue actually uses (schedules, timesheets, clock-in and plain-English insights) instead of enterprise workforce-management settings.

Take a screenshot. The import tool reads a photo or screenshot of your current schedule - 7shifts, a spreadsheet, even a printed sheet - and extracts your workers, shifts and roles in seconds. You review everything before invites go out by SMS and email.

No. Roster is web-based and works like an app on any phone. Workers get an SMS or email with a link that signs them in - they can see shifts, confirm them, clock in and out, submit timesheets and request time off from their browser.

Turn a tablet at the venue into a shared clock-in station. Staff tap their name to clock on, and you choose whether they can also clock in from their own phones.

Roster handles everything up to the pay run: clock-ins become timesheets, you approve them (with bulk approval and pay-period views), then export hours to QuickBooks or to CSV/Excel for any payroll provider or bookkeeper. Accountants and office staff can be marked payroll-exempt so they never clog your pay run.

You can ask Roster anything about your venue in plain English - labor vs sales, attendance, no-shows, time off, wage costs - and it answers from your own data, with follow-up questions keeping the thread. Roster also drafts schedules and suggests shift assignments. It suggests; you decide - nothing is published or changed without a manager approving it first.

On managed cloud infrastructure with encrypted backups. Your schedule, timesheet and team data belongs to you.

Yes. Subscriptions are monthly with no lock-in - cancel and you keep access until the end of the billing period. If your team shrinks below a band threshold, your price steps down too.

We onboard new venues personally - it usually takes under an hour including importing your current schedule and inviting the team. Email us via the in-app help or at the address in your welcome email and a human (not a bot) replies.